Welcome to
Urban / Rural Rides

Making our community a better place by helping you get where you need to go!

Welcome to
Urban / Rural Rides



Making our community a better place by helping you get where you need to go!

Who we are

Urban / Rural Rides is a registered charity powered by volunteers created in response to an ever-growing need in our rural communities for safe, affordable, reliable transportation. We offer our transportation services to our clients and those services have grown from providing transport to and from medical appointments to include scheduled transportation to shopping, other appointments and recreational activities. We do our very best to accommodate all travel requests, but generally require 48 hours notice.

Urban Rural Rides is expanding to the Fredericton Area: CLICK HERE

Become a Client

In order to use our service, you must first be registered as a client. Becoming a client is easy! Give us a call at (506) 962-3073 or download and fill out the Client registration form and return it to us via mail email to urbanruralrides@gmail.com, and we’ll contact you as soon as possible.

How much does it cost?
Ride fees are based on the distance you travel. We charge a nominal fee for rides and also offer a subsidized rate (which is approximately 65% lower) for low income individuals and families. Call us for a quote at (506) 962-3073, and we will do our best to accommodate you.

1. Fee for Rides
• Fees are based on distance travelled from your home to your destination.
• Urban/Rural Rides will bill the member monthly; there will be no cash transactions between drivers and members.
2. Reservation Procedures
All rides are to be reserved at least 48 hours in advance by speaking directly to the coordinator/dispatcher.
Drivers will be instructed NOT to take ride reservations other than those arranged through the to ride coordinator.
3. Registration Form
Procedures by applicant:
a) Complete the registration form.
b) Once the form is completed and signed, send it to the contact information on the application.
Please note that all incomplete or illegible forms will be returned to the applicant and the application will be delayed.
Forms are be completed by the applicant, any other person designated by him/her, or by his/her legal representative if the applicant cannot act.
Confidentiality of information provided will be respected under the Privacy Act respecting access to documents held by public bodies and the protection of personal information. This information is for the exclusive use of Urban/Rural Rides

Client Registration form

Volunteer as a Driver

Our volunteer drivers are the heart and the backbone of our organization. Those who choose to become volunteer drivers with Urban/Rural Rides are offering much more than a drive – they are offering independence, security, and the ability to remain connected in their community.

If you’re interested in joining Urban/Rural Rides as a volunteer driver, we’d love to hear from you! Drivers must be 21 years old or older, possess a valid New Brunswick driver’s license, have an RCMP background check, possess a registered vehicle (or vehicles) that are clean and presentable with valid safety inspections, possess supplemental insurance that is reimbursed by Urban/Rural Rides (contact us for more details.)

We ask that our volunteers be available a minimum of 4 hours per month. However, none of our drivers are expected to devote long periods to this service or to disrupt their personal schedules. Drivers are community volunteers!

Give us a call at (506) 962-3073 or simply download and fill out the Drivers application form and email it to us at urbanruralrides@gmail.com



  • Volunteer drivers will keep a mileage log and will submit it to the ride coordinator by the end of every month. We will reimburse the volunteer .41 cents per km.
  • All information is confidential–the volunteer driver will need to sign an oath of confidentiality form.
  • The volunteer will have to sign a request form for a criminal background check, an emergency contact form, and the volunteer will need to supply proof of insurance (for minimum $2-million coverage).
  • Urban/Rural Rides will reimburse the cost of coverage up to $80.00 for drivers who volunteer at least half a day per week for 6 months.
  • If the oath has been breached, the volunteer driver will be terminated. In the event of a lawsuit, Urban/Rural
    Rides will not be responsible.
  • Urban/Rural Rides will provide volunteer drivers with First Aid Kits, driver ID cards, and for the more active drivers, advertising magnets for their vehicles.

 Driver Application form

Mileage claim form

ESIC and the CINs invite you to watch a newly-released video promoting Community Transportation services in NB.

How You Can Get Involved

Call (506) 962-3073  to help Or Donate 

Thank you

Whether you help through monetary donations, volunteering your time, or spreading our mission through word-of-mouth, thank you. We couldn’t accomplish our goals without the help of supporters like you. 

picture of a volunteer driver with a client
two men giving information
2 women
Learn more

Urban/Rural Rides is a charitable organization that provides transportation for residents of Westmorland and Albert County who do not have access to transportation.  Demand for rides is increasing as life begins to return to normal and more businesses and services open their doors.  Consequently, there is a growing need for volunteer drivers.  Volunteers can drive as little or as much as they want from a few hours a month to more depending on your availability.

To assist in the effort to recruit new volunteer drivers, National Tire Distributors has donated a prize of $1000 in tires to won by one lucky new driver who completes the screening process and begins to volunteer during the months of July and August 2021.

To volunteer as a driver and help the people in your community access medical and other life needs, call 962-3073 or email urbanruralrides@gmail.com or visit http://urbanruralrides.ca for more information.

Learn more

𝐃𝐢𝐝 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐫𝐞 𝐞𝐱𝐢𝐬𝐭𝐬 𝐚 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐧 𝐍𝐞𝐰 𝐁𝐫𝐮𝐧𝐬𝐰𝐢𝐜𝐤? Affordable, accessible and safe, this service is available in many NB communities for people looking to access essential services!
Know more: https://www2.gnb.ca/…/esic/community-transportation.html

Ongoing Needs

Changing Lives One Ride at A Time

Urban/Rural Rides is a volunteer driver program that provides affordable transportation to seniors and low income families. Sometimes the impact on someone’s life that arises from a simple ride request is much more valuable than the ride itself.

One such story is a woman in Shediac who was diagnosed with terminal cancer and needed frequent transportation to the hospital for treatment. There is a shortage of volunteers in Shediac but, because of the seriousness of the need, a driver was brought in from another area to provide transportation to treatments.

Read more
The two ladies became fast friends and as the client’s health worsened, the driver looked for ways to help. Eventually on a trip for treatment, the volunteer driver was told her new friend would not be leaving the hospital again and was admitted to palliative care. This was all happening while the provincial borders were closed due to COVID effectively cutting off the client’s family from visiting or assisting in any way. The amazing volunteer took it upon herself to visit the client in hospital regularly and to be her friend and comfort in her last days. The extra time and care the volunteer offered deeply touched the client and her family that was unable to be by her side.

Sometimes lack of transportation is not the only barrier to accessing services. One Wednesday in August, we received a letter in the mail from a senior lady living in a remote area with no phone or Internet, who needed a ride to the food bank. Our service requires 48 hours to book transportation and unfortunately the letter was received on the day she was asking for transportation.

Read more
Further complicating the situation is the fact that her local foodbank is only open for 2 hours a week on Wednesday and we had already missed that window of time. Our ride coordinator tried to contact someone at the food bank to see if we could arrange to pick up food and deliver some to her as we were concerned about her having to wait another week to access food. She was unsuccessful.

The following Wednesday, a driver was out in that area for another ride and stopped in to check on this client and offer to take her to the food bank that afternoon. When the driver arrived at the home, the client did not answer the door but the driver could hear the radio on inside the house. The concern for the welfare of this client increased dramatically. After a conversation with the ride coordinator, it was decided to go ahead and do the other ride and then return to this client’s home to check on her again. If there was still no response, a call would be made for a wellness check. Thankfully, when the driver returned, the client answered the door. She had merely gone out for a walk. The driver took the client to the food bank to get supplies. We later received a letter of thanks from the food bank commending our driver and ride coordinator for going above and beyond to make sure this isolated senior had food.

Urban/Rural Rides staff and volunteers care about people, that is why they do what they do. If you want to help seniors in your community by offering transportation and a friendly conversation, please contact us to volunteer by calling 962-3073 or visit http://urbanruralrides.ca. We reimburse our drivers for mileage, the gift you offer to others is your time. Your time and concern for others can help us change lives one ride at a time.

Our year 2021 URBAN RURAL RIDES …

It is amazing how much we achieved even in these challenging times. True team spirit and positivity has moved us forward. We have served our clients well, we overcame obstacles and have proven.
URBAN RURAL RIDES/TRANSPORT URBAIN RURAL is a service organization like no other.  

Our volunteers are the very best!
Our board of directors have invested their energy and optimism to lead our vision into reality – we now operate successfully under one new name with one goal, which is service delivery to clients in need. Perhaps there are a few unfinished items – such as our ‘Official Launch’ – for media and government however we have shown that even without the additioal promotion our commitment has proven and shown – we are here and New Brunswicker knows it!

Looking forward to 2022

Best wishes to everyone, and thank you

Kirstin Shortt, Chairperson, Board of Directors   

Rural Rides Volunteers -ThankYou
Urban/Rural Rides is a community transportation service driven by volunteer drivers. In photo above are some of our amazing volunteers. We had the pleasure of spoiling them at an ‘Appreciation Event’ in December.

Breakfast was prepared by volunteers at the Riverview Lions Club who also hosted the event. The food was delicious and they were gracious hosts who made the event a joy.

The drivers were all given a new hoodie with the Urban/Rural Rides logo on it and a certificate of appreciation. Some were even lucky enough to go home with door prizes that included beautiful stained glass ornaments donated by Don and Diane Wilson and chocolates.

The event ended with an open mic where drivers got to share stories and experiences. One driver shared the joy it was to have been able to drive a hospice patient to her last wish visit with her family at the beach.

Another driver shared how touched they were when driving a senior who had not been to get an ice cream in many, many years. They took a detour to grab an ice cream cone and that small moment of joy is one that will never be forgotten.

Another driver shared how the ride coordinator had informed him that one of the clients he had driven told her she would not go unless he was available to drive her. With a small tear in his eye he said “it gets you right here you know” as he clutched his heart.

We love and appreciate all our volunteer drivers and how they touch the lives of those we serve. If you want to be a part of this amazing team, please call us at 962-3073 or email us at urbanruralrides@gmail.com. More information is on our website at http://urbanruralrides.ca

News & Updates


Rattrapage du 16 décembre 2021

La Matinale


Information Morning – Moncton with Jonna Brewer – Oct. 12, 2021:
Ridesharing program looking for volunteers


TJ NEWS / Times and Transcript · Posted: September 2021


CBC NEWS : Tori Weldon · CBC News · Posted: Jul 03, 2018 7:00 AM AT | Last Updated: July 3

Buzz local interview July 18th 2018


 New Brunswicks population is rapidly aging and there are a lot of rural areas. Once people cant drive any more, what happens? We find out.

Le Moniteur Acadien  August 16th 2018


 … WA Transpo est un groupe de bénévoles constitué d’organismes de bienfaisance…

Community Solutions for Rural Mobility

Canadian Institute of Transportation Engineer
Fall 2019

Trevor Hanson explores how volunteer driver programs in New Brunswick are providing lessons in rural transportation planning for older adults and non-drivers

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Get in Touch. Get Involved.

83 Horsman Street Salisbury, NB E4J 2H3

Call Us: (506) 962-3073

Monday – Friday: 8:30 am to 4:30 pm
Saturday – Sunday: Closed

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