Welcome to
Urban / Rural Rides

Making our community a better place by helping you get where you need to go!

Welcome to
Urban / Rural Rides

 

 

Making our community a better place by helping you get where you need to go!

Who we are

Urban / Rural Rides is a registered charity powered by volunteers created in response to an ever-growing need in our rural communities for safe, affordable, reliable transportation. We offer our transportation services to our clients and those services have grown from providing transport to and from medical appointments to include scheduled transportation to shopping, other appointments and recreational activities. We do our very best to accommodate all travel requests, but generally require 48 hours notice.

ATTENTION !   AGA MEETING JUNE 23rd

Here is the annual report in both French and English.

AGM-2022
ENGLISH
AGM-2022
FRANÇAIS

Urban/Rural Rides is expanding!

What started as a service by MVC in Moncton, in Salisbury/Petitcodiac by Rural Rides and in Albert County by Tele-Drive expanded to cover all of Westmorland and Albert County as Urban/Rural Rides. Now they are expanding service into the Fredericton area.

Bilingual Ride Coordinator – Greater Fredericton Area

Urban/Rural Rides is looking for a mature individual with a heart of compassion to join our team to provide transportation for seniors and others in need. The successful candidate will be answering requests for transportation weekdays, Monday to Friday, matching the request with a suitable volunteer and logging ride details.  The coordinator is also responsible for registering new clients, keeping paperwork on volunteers up to date and tracking ride statistics. The coordinator will also assist in promotion and marketing activities as the service expands in the region.

 Service is provided in both official languages and Excel spreadsheets are used to track ride information.

 The successful candidate must be well organized, able to prioritize work, work independently without supervision, be fluently bilingual, experienced with Excel, Word, E-mail and comfortable with Internet and smart phone use.  Experience in the non-profit industry and/or call centers will be considered an asset.  Candidate must be a high school graduate and some post secondary education preferred.

To apply, please email resume to kellyturbanruralrides@gmail.com or fax to 506-576-2204 on or before November 30, 2022

Salary range $35,000 to $45,000 with benefits.

Coodinateur(trice) de trajets bilingue – Région du Grand Fredericton

Transport Urbain/Rural est à la recherche d’une personne mature avec un cœur de compassion pour se joindre à notre équipe afin d’assurer le transport des personnes âgées et d’autres personnes dans le besoin. Le candidat retenu répondra aux demandes de transport en semaine, du lundi au vendredi, en faisant correspondre la demande avec un bénévole approprié et en enregistrant les détails du trajet.

Le coordinateur est également responsable de l’enregistrement

des nouveaux clients, de la mise à jour des documents sur les bénévoles et du suivi des statistiques des trajets. Le coordonnateur participera également aux activités de promotion et de commercialisation au fur et à mesure que le service se développe dans la région.

Le service est fourni dans les deux langues officielles et des feuilles de calcul Excel sont utilisées pour suivre les informations sur les trajets.

Le candidat retenu doit être bien organisé, capable de prioriser le travail, travailler de manière autonome sans supervision, être parfaitement bilingue, avoir de l’expérience avec Excel, Word, le courrier électronique et être à l’aise avec l’utilisation d’Internet et du téléphone intelligent. Une expérience dans l’industrie à but non lucratif et/ou dans les centres d’appels sera considérée comme un atout. Le candidat doit être diplômé du secondaire et avoir fait des études postsecondaires de préférence.

Pour postuler, veuillez envoyer votre CV par courrier électronique à kellyturbanruralrides@gmail.com ou par fax au 506-576-2204 au plus tard le 30 novembre 2022

Échelle salariale de 35 000 $ à 45 000 $ avec avantages sociaux.

 

Become a Client

In order to use our service, you must first be registered as a client. Becoming a client is easy! Give us a call or download and fill out the Client registration form and return it to us via mail email. We will contact you as soon as possible. (Click the tab for your area) 

How much does it cost?
Ride fees are based on the distance you travel. We charge a nominal fee for rides and also offer a subsidized rate (which is approximately 65% lower) for low income individuals and families. Call us for a quote and we will do our best to accommodate you.

Fredericton Area

Give us a call at  (506) 999-2102 or download and fill out the Client registration form and return it to us via mail email to gfaurbanruralrides@gmail.com

PROCEDURES FOR CLIENTS
1. Fee for Rides
• Fees are based on distance travelled from your home to your destination.
• Urban/Rural Rides will bill the member monthly; there will be no cash transactions between drivers and members.
2. Reservation Procedures
All rides are to be reserved at least 48 hours in advance by speaking directly to the coordinator/dispatcher.
Drivers will be instructed NOT to take ride reservations other than those arranged through the to ride coordinator.
3. Registration Form
Procedures by applicant:
a) Complete the registration form.
b) Once the form is completed and signed, send it to the contact information on the application.

Please note that all incomplete or illegible forms will be returned to the applicant and the application will be delayed.
Forms are be completed by the applicant, any other person designated by him/her, or by his/her legal representative if the applicant cannot act.
Confidentiality of information provided will be respected under the Privacy Act respecting access to documents held by public bodies and the protection of personal information. This information is for the exclusive use of Urban/Rural Rides

Client Registration form, Fredericton Area

Moncton Area

Give us a call at (506) 962-3073 or download and fill out the Client registration form and return it to us via mail email to urbanruralrides@gmail.com

PROCEDURES FOR CLIENTS
1. Fee for Rides
• Fees are based on distance travelled from your home to your destination.
• Urban/Rural Rides will bill the member monthly; there will be no cash transactions between drivers and members.
2. Reservation Procedures
All rides are to be reserved at least 48 hours in advance by speaking directly to the coordinator/dispatcher.
Drivers will be instructed NOT to take ride reservations other than those arranged through the to ride coordinator.
3. Registration Form
Procedures by applicant:
a) Complete the registration form.
b) Once the form is completed and signed, send it to the contact information on the application.

Please note that all incomplete or illegible forms will be returned to the applicant and the application will be delayed.
Forms are be completed by the applicant, any other person designated by him/her, or by his/her legal representative if the applicant cannot act.
Confidentiality of information provided will be respected under the Privacy Act respecting access to documents held by public bodies and the protection of personal information. This information is for the exclusive use of Urban/Rural Rides

Client Registration form, Moncton area

Volunteer as a Driver

Our volunteer drivers are the heart and the backbone of our organization. Those who choose to become volunteer drivers with Urban/Rural Rides are offering much more than a drive – they are offering independence, security, and the ability to remain connected in their community.

If you’re interested in joining Urban/Rural Rides as a volunteer driver, we’d love to hear from you! Drivers must be 21 years old or older, possess a valid New Brunswick driver’s license, have an RCMP background check, possess a registered vehicle (or vehicles) that are clean and presentable with valid safety inspections, possess supplemental insurance that is reimbursed by Urban/Rural Rides (contact us for more details.)

We ask that our volunteers be available a minimum of 4 hours per month. However, none of our drivers are expected to devote long periods to this service or to disrupt their personal schedules. Drivers are community volunteers!

Give us a call or simply download and fill out the Drivers Application Form and Criminal Record Check. (Click the tab for your area.) Email them to us.

Fredericton Area

Give us a call at (506) 999-2102 or download and fill out the Drives application form and Criminal Record Check and return it to us via mail email to gfaurbanruralrides@gmail.com

GENERAL

Volunteer drivers will keep a mileage log and will submit it to the ride coordinator by the end of every month. We will reimburse the volunteer .46 cents per km.

  • All information is confidential–the volunteer driver will need to sign an oath of confidentiality form.
  • The volunteer will have to sign a request form for a criminal background check, an emergency contact form, and the volunteer will need to supply proof of insurance (for minimum $2-million coverage).
  • Urban/Rural Rides will reimburse the cost of coverage up to $80.00 for drivers who volunteer at least half a day per week for 6 months.
  • If the oath has been breached, the volunteer driver will be terminated. In the event of a lawsuit, Urban/Rural
    Rides will not be responsible.
  • Urban/Rural Rides will provide volunteer drivers with First Aid Kits, driver ID cards, and for the more active drivers, advertising magnets for their vehicles.

 Driver Application form

RCMP Letter 

Mileage claim form

Social Development Check

Moncton Area

Give us a call at (506) 962-3073 or download and fill out the Drives application form and Criminal Record Check and return it to us via mail email to urbanruralrides@gmail.com

GENERAL

  • Volunteer drivers will keep a mileage log and will submit it to the ride coordinator by the end of every month. We will reimburse the volunteer .46 cents per km.
  • All information is confidential–the volunteer driver will need to sign an oath of confidentiality form.
  • The volunteer will have to sign a request form for a criminal background check, an emergency contact form, and the volunteer will need to supply proof of insurance (for minimum $2-million coverage).
  • Urban/Rural Rides will reimburse the cost of coverage up to $80.00 for drivers who volunteer at least half a day per week for 6 months.
  • If the oath has been breached, the volunteer driver will be terminated. In the event of a lawsuit, Urban/Rural
    Rides will not be responsible.
  • Urban/Rural Rides will provide volunteer drivers with First Aid Kits, driver ID cards, and for the more active drivers, advertising magnets for their vehicles.

 Driver Application form, Moncton area

Mileage claim form

RCMP Letter

Social Development Check (Moncton area)

Insurance information

ESIC and the CINs invite you to watch a newly-released video promoting Community Transportation services in NB.

Urban/Rural Rides was honoured to receive the Lieutenant Governor Award for Excellence in Aging. Executive Director Kelly Tayor, Board President Kirstin Shortt and Honourable Brenda Murphy at the presentation of the award. Second picture is Susanne White Greater Fredericton Social Innovation, Kirstin Shortt, Kelly Taylor and Jana Jones (Silvermark)
This award recognizes the thousands of volunteers our drivers have put in over the years helping others access medical and other needed services. They are the backbone of Urban/Rural Rides – Transport Urbain/Rural
Thank you to those who have and continue to support us including the municipalities we serve, our major funders – The New Brunswick Economic and Social Inclusion Corportion, Southeast Regional Service Commission, Greater Fredericton Social Innovation, and all the municipalities, companies and private individuals who have contributed financially to allow us to provide affordable transportation for those who need it.

Video of the event

How You Can Get Involved

Call to help Or Donate 

Thank you

Whether you help through monetary donations, volunteering your time, or spreading our mission through word-of-mouth, thank you. We couldn’t accomplish our goals without the help of supporters like you. 

picture of a volunteer driver with a client
two men giving information
2 women

We are excited to share a new initiative between WA Action and Urban-Rural Rides: The Community Recipe Box.

With the cost of food dramatically increasing, we have created a space for our community to share easy and affordable recipes that will act as both an inspiration and resource to those who are working to make every penny of their grocery budget count. We hope to see lots of traditional and local recipes in this space, and some video clips of you sharing your favorite recipe.
Submissions made by April 30th will be eligible to win a grocery gift card of $100, $75, or $50.
Post a photo or video of your recipe in our Facebook group: https://www.facebook.com/groups/communityrecipeboxnb and email info@waaction.ca for more information.
We can’t wait to see your favorite recipes!
two men giving information
two men giving information
Tire winner

Pictured Left to Right, Dave Gouthro DEM of NTD, Carl Killam. Christina Crossman Warehouse Supervisor & Jean Niyigena Warehouse Associate.

Urban/Rural Rides looks to create partnerships with companies for extra ways to show our appreciation to our volunteers. Through our partnership with National Tire Distributors, Carl Killam was the fifth driver to win $1000 worth of tires donated by NTD.  Carl has donated countless hours over the past few years to helping others access medical appointments and other life needs changing lives one ride at a time.  He was very excited to receive his new studded top of the line winter tires so he can continue to help others safely this winter and beyond.

If you would like to be a part of our team of amazing volunteers and help make a difference in your community, please call us at 962-3073 or email urbanruralrides@gmail.com.  

Learn more
Volunteer drivers for Urban Rural Rides have provided a great service during the pandemic and we thank them! For the safety of volunteers and clients Covid protocols are still followed during rides and NTD Moncton is thrilled to help maintain their supply of N95 PPE! Keeping these drivers and clients safe helps to keep our communities driving forward!
Learn more

𝐃𝐢𝐝 𝐲𝐨𝐮 𝐤𝐧𝐨𝐰 𝐭𝐡𝐚𝐭 𝐭𝐡𝐞𝐫𝐞 𝐞𝐱𝐢𝐬𝐭𝐬 𝐚 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐭𝐲 𝐓𝐫𝐚𝐧𝐬𝐩𝐨𝐫𝐭𝐚𝐭𝐢𝐨𝐧 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐢𝐧 𝐍𝐞𝐰 𝐁𝐫𝐮𝐧𝐬𝐰𝐢𝐜𝐤? Affordable, accessible and safe, this service is available in many NB communities for people looking to access essential services!
Know more: https://www2.gnb.ca/…/esic/community-transportation.html

AGM-2022
ENGLISH

Ongoing Needs

“ Volunteer Drivers Urgently Needed for Dialysis Clients “

Volunteer Drivers are urgently needed to transport some of our clients for dialysis appointments. These clients living in the rural area have no other means of finding transportation and depend on our service. We are in urgent need of volunteer drivers from the following areas: Shediac {2 clients}, Murray Corner {1}, Cap Pele {1}, Petitcodiac {1}, Havelock {1}, Riverside Albert {1}. If you live in one of these areas and can give us a few hours a week to help us out in this urgent situation please contact our Ride Coordinator at 962-3073 or urbanruralrides@gmail.com. All volunteers drivers are reimbursed at 0.46/km from their home and return.

Changing Lives One Ride at A Time

Urban/Rural Rides is a volunteer driver program that provides affordable transportation to seniors and low income families. Sometimes the impact on someone’s life that arises from a simple ride request is much more valuable than the ride itself.

One such story is a woman in Shediac who was diagnosed with terminal cancer and needed frequent transportation to the hospital for treatment. There is a shortage of volunteers in Shediac but, because of the seriousness of the need, a driver was brought in from another area to provide transportation to treatments.

Read more
The two ladies became fast friends and as the client’s health worsened, the driver looked for ways to help. Eventually on a trip for treatment, the volunteer driver was told her new friend would not be leaving the hospital again and was admitted to palliative care. This was all happening while the provincial borders were closed due to COVID effectively cutting off the client’s family from visiting or assisting in any way. The amazing volunteer took it upon herself to visit the client in hospital regularly and to be her friend and comfort in her last days. The extra time and care the volunteer offered deeply touched the client and her family that was unable to be by her side.

Sometimes lack of transportation is not the only barrier to accessing services. One Wednesday in August, we received a letter in the mail from a senior lady living in a remote area with no phone or Internet, who needed a ride to the food bank. Our service requires 48 hours to book transportation and unfortunately the letter was received on the day she was asking for transportation.

Read more
Further complicating the situation is the fact that her local foodbank is only open for 2 hours a week on Wednesday and we had already missed that window of time. Our ride coordinator tried to contact someone at the food bank to see if we could arrange to pick up food and deliver some to her as we were concerned about her having to wait another week to access food. She was unsuccessful.

The following Wednesday, a driver was out in that area for another ride and stopped in to check on this client and offer to take her to the food bank that afternoon. When the driver arrived at the home, the client did not answer the door but the driver could hear the radio on inside the house. The concern for the welfare of this client increased dramatically. After a conversation with the ride coordinator, it was decided to go ahead and do the other ride and then return to this client’s home to check on her again. If there was still no response, a call would be made for a wellness check. Thankfully, when the driver returned, the client answered the door. She had merely gone out for a walk. The driver took the client to the food bank to get supplies. We later received a letter of thanks from the food bank commending our driver and ride coordinator for going above and beyond to make sure this isolated senior had food.

Urban/Rural Rides staff and volunteers care about people, that is why they do what they do. If you want to help seniors in your community by offering transportation and a friendly conversation, please contact us to volunteer by calling 962-3073 or visit http://urbanruralrides.ca. We reimburse our drivers for mileage, the gift you offer to others is your time. Your time and concern for others can help us change lives one ride at a time.

“They Make Me Feel Like I Matter”

Michael has been using Urban/Rural Rides for several years now. He has been dealing with a multitude of medical needs and relies on Urban/Rural Rides for his transportation into the city for his appointments.

“They are always kind when I interact with them – the drivers and the staff. They listen and are very helpful. The drivers are volunteers. They give up their time to make sure I get to my appointments. That makes me feel like I matter because someone is willing to give up their own time to help me.” said Michael

“The benefit of this service goes well beyond the ride itself. I have a lot of health issues and I am in constant pain. However, when I am in the car having a friendly conversation with a driver, I am distracted in a way. I feel better. My pain is lower for a time because I am interacting with someone.” said Michael.

Michael is one of the many lives being changed one ride at a time. In addition to assisting people to get to their appointments, a friendly conversation, interaction with someone and knowing that they matter enough for someone to take the time to help them goes a long way to improving the lives of those without transportation who may be isolated from people and services.

Help people in your community know they matter by volunteering as a driver and help change lives one ride at a time by calling 962-3073

Our year 2021 URBAN RURAL RIDES …

It is amazing how much we achieved even in these challenging times. True team spirit and positivity has moved us forward. We have served our clients well, we overcame obstacles and have proven.
URBAN RURAL RIDES/TRANSPORT URBAIN RURAL is a service organization like no other.  

Our volunteers are the very best!
Our board of directors have invested their energy and optimism to lead our vision into reality – we now operate successfully under one new name with one goal, which is service delivery to clients in need. Perhaps there are a few unfinished items – such as our ‘Official Launch’ – for media and government however we have shown that even without the additioal promotion our commitment has proven and shown – we are here and New Brunswicker knows it!

Looking forward to 2022

Best wishes to everyone, and thank you

Kirstin Shortt, Chairperson, Board of Directors   

Rural Rides Volunteers -ThankYou
Urban/Rural Rides is a community transportation service driven by volunteer drivers. In photo above are some of our amazing volunteers. We had the pleasure of spoiling them at an ‘Appreciation Event’ in December.

Breakfast was prepared by volunteers at the Riverview Lions Club who also hosted the event. The food was delicious and they were gracious hosts who made the event a joy.

The drivers were all given a new hoodie with the Urban/Rural Rides logo on it and a certificate of appreciation. Some were even lucky enough to go home with door prizes that included beautiful stained glass ornaments donated by Don and Diane Wilson and chocolates.

The event ended with an open mic where drivers got to share stories and experiences. One driver shared the joy it was to have been able to drive a hospice patient to her last wish visit with her family at the beach.

Another driver shared how touched they were when driving a senior who had not been to get an ice cream in many, many years. They took a detour to grab an ice cream cone and that small moment of joy is one that will never be forgotten.

Another driver shared how the ride coordinator had informed him that one of the clients he had driven told her she would not go unless he was available to drive her. With a small tear in his eye he said “it gets you right here you know” as he clutched his heart.

We love and appreciate all our volunteer drivers and how they touch the lives of those we serve. If you want to be a part of this amazing team, please call us at 962-3073 or email us at urbanruralrides@gmail.com. More information is on our website at http://urbanruralrides.ca

Meeting in Oromocto – November 4th

Had a great day in Oromocto with our drivers, volunteer champions, board members and invited guests. Thank you Jim Brown for the safety training, the Town of Oromocto, the New Horizons Seniors Grant, Jobsunlimited Fredericton for the delicious food, A Greener Village Community Food Centre, Susanne White and our staff for making the day a great one. A special thank you to all our volunteers who are the backbone of our service and for whom there are not enough words to express how grateful we are for them.

News & Updates

PRESS

ICI RADIO CANADA La Matinale
Rattrapage du 6 septembre 2022

La Matinale

PRESS

ICI LISTEN Shift – NB with Vanessa Vander Valk
Accessible Transportation | June 7th 2022

Shift - NB with Vanessa Vander Valk

PRESS

CHMA

David Gordon Koch | Interview with Kelly Taylor, Executive Director of Urban Rural Rides ·  CHMA 

PRESS

CBC NEWS

Raechel Huizinga · CBC News · 

PRESS

ICI RADIO CANADA La Matinale
Rattrapage du 16 décembre 2021

La Matinale

PRESS

CBC LISTEN
Information Morning – Moncton with Jonna Brewer – Oct. 12, 2021:
Ridesharing program looking for volunteers

PRESS

TJ NEWS / Times and Transcript · Posted: September 2021
RIDE – SHARE SERVICES JOIN FORCES TO EXPAND COVERAGE AREA
MEDIA INTERVIEW

PRESS

CBC NEWS : Tori Weldon · CBC News · Posted: Jul 03, 2018 7:00 AM AT | Last Updated: July 3

RURAL TRANSPORTATION SERVICE EXPANDS TO MEET ‘OVERWHELMING NEED’

Buzz local interview July 18th 2018

PRESS

 New Brunswicks population is rapidly aging and there are a lot of rural areas. Once people cant drive any more, what happens? We find out.

GO TO INTERVIEW

Le Moniteur Acadien  August 16th 2018

PRESS

 … WA Transpo est un groupe de bénévoles constitué d’organismes de bienfaisance…

READ MORE

Community Solutions for Rural Mobility

Canadian Institute of Transportation Engineer
Fall 2019

Trevor Hanson explores how volunteer driver programs in New Brunswick are providing lessons in rural transportation planning for older adults and non-drivers

Our Partners

Get in Touch. Get Involved.

Horsman Street Salisbury, NB E4J 2H3
Monday – Friday: 8:30 am to 4:30 pm | Saturday – Sunday: Closed

CONTACT US | Fredericton

Call Us: (506) 999-2102

gfaurbanruralrides@gmail.com

CONTACT US |Moncton

Call Us: (506) 962-3073

urbanruralrides@gmail.com

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